Staff Engineer, ServiceNow (HAM)

👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. REQUIREMENTS: Experience - 5.5+years Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations Hands-on experience in designing and implementing ServiceNow integrations Experience in ServiceNow Asset Management processes and best practices Experience in other modules like ITOM or CSM along with ITIL knowledge ServiceNow SPM certification is mandatory Strong understanding of ITAM, HAM, SAM, and ITSM modules Ability to translate business requirements into technical solutions Experience in developing and implementing technical solutions and performing integration testing Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS Strong problem-solving, communication, and stakeholder management skills Ability to work in a global delivery environment RESPONSIBILITIES: Work with the ServiceNow team to implement ServiceNow solutions across global locations Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM Design, develop, and implement ServiceNow integrations Understand business needs and align them with standardized processes and solution design Develop and implement technical solutions on the ServiceNow platform Perform component integration testing and ensure quality delivery Configure and customize ServiceNow applications based on business requirements Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS Collaborate with cross-functional teams to ensure successful project delivery Troubleshoot and resolve technical issues on the ServiceNow platform Ensure adherence to ServiceNow best practices and continuous improvement initiatives Participate in design reviews, code reviews, and provide technical recommendations Bachelor’s or master’s degree in computer science, Information Technology, or a related field