Solutions Engineer (BA)
Job description
Who We Are
TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
What You Will Be Doing
Serves as the primary technical point of contact for enterprise level clients of our GlobalLink suite of products
Coordinates installations, configurations and upgrades of new and existing technology products
Gathers client requirements in order to craft and document technology solutions
Executes technology solution all the way through development, testing, QA and launch
Assists clients to “language enable” their content management systems
Serves as point of escalation for any client support issues
Coordinates tasks between client and language services teams
Assists Product Management by communicating client requirements that need to become new features and bugs that need to be addressed
Ensure client launch deadlines are met, and that proper risk analysis is performed
Manage multiple clients at different stages of the implementation cycle in parallel
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