Technology Service Engineer (BA)
Job description
Who We Are
The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with
excellent technical assistance on the GlobalLink suite of products.
What You Will Be Doing
Build advanced understanding of GlobalLink technologies
Monitor and respond to user queries via the ticketing system
Troubleshoot technical issues related to GlobalLink products
Manage and generate licenses for some GlobalLink applications
Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
Document issues internally for future reference using existing templates
Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
Train and guide less experienced colleagues on GlobalLink and other applications
Assist in creating training materials for new and existing software and procedures
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
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