greenhouseOfficial ATS boardOnsite
Demo Engineer
Scottsdale, Onsite; United States, RemotePosted 5d ago
<div class="content-intro"><h3>Redefine the future of customer experiences. One conversation at a time.</h3>
<p>At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.</p>
<p>Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.</p>
<p>If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</p>
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<p> </p></div><p><span data-contrast="auto"><strong>Location:<span data-ccp-props="{}"><span data-ccp-props="{"335559685":720}"> </span></span></strong><span data-ccp-props="{}"><span data-ccp-props="{"335559685":720}">While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.</span></span><br></span></p>
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<p><span data-contrast="auto">We are seeking to recruit our new </span><strong><span data-contrast="auto">Technical Demo Engineer</span></strong><span data-contrast="auto"><strong> </strong>to serve as the </span><strong><span data-contrast="auto">“Backstage Engineer.”</span></strong><span data-contrast="auto"> Unlike traditional sales roles that are purely client-facing, this position is focused on </span><strong><span data-contrast="auto">maintaining, enhancing, and supporting Nextiva’s demo ecosystem</span></strong><span data-contrast="auto">, including demo tenant management, integrations, technical assets, product adoption initiatives, team enablement, and product feedback. The Technical Demo Engineer will partner closely with Solution Consultants by providing the tools, environments, and technical foundations needed to deliver compelling customer demonstrations, ensuring demo experiences are technically robust, scalable, and aligned with customer needs. While the role will contribute to the design and development of strategic demo capabilities, it is primarily responsible for supporting and enabling the broader solutions consulting team rather than creating every individual demo.</span> <br> <br><span data-contrast="auto">This is a technical role with a pre-sales opportunity.</span> <br><strong> </strong><br><strong><span data-contrast="auto">Key Responsibilities</span> </strong><br><strong> </strong><br><strong><span data-contrast="auto">Demo Ownership & Creation</span></strong></p>
<ul>
<li><span data-contrast="auto">Design, build, and maintain high-impact product demos that showcase Nextiva’s solutions across all product platforms</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ensure demos highlight Nextiva’s strengths in control, reliability, scalability, and customer readiness</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback</span></li>
</ul>
<p><strong><span data-contrast="auto">Sales Support</span></strong></p>
<ul>
<li><span data-contrast="auto">Partner with Solution Consultant’s throughout the sales cycle, from discovery through proof points and final presentations</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Support the Solution Consulting team with technical discoveries, architecture discussions, and solution validation sessions when needed</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understand customer-specific needs to provide business-driven demo consulting to prospective and existing customers</span> <span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Cross Functional Collaboration</span></strong></p>
<ul>
<li><span data-contrast="auto">Must be a compelling, passionate, and enthusiastic speaker </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Provide feedback to Product and Engineering based on demo usage, solution consultant’s feedback, and customer reactions</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Help standardize demo best practices, documentation, and reusable assets</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Contribute to internal enablement by training sales teams on how to position and leverage demos effectively</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Work closely with the Services Delivery team to communicate and coordinate updates, enhancements, and new capabilities introduced into our demo environments.</span></li>
</ul>
<p><strong><span data-contrast="auto">Requirements:</span> </strong><br><strong> </strong><br><strong><span data-contrast="auto">Required Qualifications</span></strong></p>
<ul>
<li><span data-contrast="auto">1-3 years of experience as Demo Engineer, Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">1+ years of CCaaS Experience</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Fluent in English </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience building and delivering product demos</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Comfort working with conversational AI, contact center technologies, or related domains (IVR, IVA, speech recognition, NLP, CCaaS)</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ability to communicate effectively with both technical and business audiences</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Hands-on mindset with strong attention to detail and quality</span> <span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Preferred Qualifications:</span></strong></p>
<ul>
<li><span data-contrast="auto">Experience with voice AI, conversational design, or customer care platforms</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Familiarity with APIs, integrations, and enterprise software architectures such Salesforce, HubSpot, Zendesk, ServiceNow, or similar systems</span></li>
<li><span data-contrast="auto">Background working with regulated or mission-critical environments (e.g., financial services, insurance)</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">A bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR), Outbound Outreach & Consent (TCPA, TSR, DNC), Call Recording & Monitoring</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Knowledge in Spanish or French</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Data networking, SIP, Google Dialogflow, Contact Center technical certifications</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Office 365 and Google G-Suite programs and application</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Visio or Lucidchart</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
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<p><strong>Nextiva DNA </strong>(Core Competencies)</p>
<p>Nextiva’s most successful team members share common traits and behaviors:</p>
<ul>
<li><strong><span data-olk-copy-source="MessageBody">Drives Results</span>:</strong> Action-oriented problem solvers who quickly bring clarity and <strong>simplicity</strong> to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.</li>
<li><strong>Critical Thinker:</strong> Data-driven, <strong>forward-thinking</strong> individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.</li>
<li><strong>Right Attitude:</strong> Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and <strong>care</strong> for customers and teammates.</li>
</ul>
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<h4><span data-contrast="auto">Total Rewards</span></h4>
<p><span data-contrast="auto">Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></p>
<p><span data-contrast="auto">Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.</span> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></p>
<ul>
<li style="font-size: 10pt;"><span data-contrast="auto"><span style="font-size: 10pt;">🍏 <strong>Health: </strong></span></span><span style="font-size: 10pt;"><span data-contrast="auto">Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">💼 <strong>Insurance: </strong></span><span data-contrast="auto">Life, disability, and supplemental indemnity plans</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">⚖️ <strong>Work-Life Balance: </strong></span><span data-contrast="auto">Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay</span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">💰 <strong>Financial Security: </strong></span><span data-contrast="auto">401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">🤸 <strong>Wellness: </strong></span><span data-contrast="auto">Employee Assistance Program (EAP) and comprehensive wellness initiatives</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">🌱 <strong>Growth: </strong></span><span data-contrast="auto">Access to ongoing learning and development opportunities and career advancement</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></span></li>
</ul>
<p><span data-contrast="auto">At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!</span> </p>
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<p><span style="font-size: 8pt;">Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf">USCIS</a>. </span></p>
<p><span style="font-size: 8pt;">#LI-SP1 #LI-Remote</span></p>
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<p> </p><div class="content-conclusion"><p></p>
<p class="x_elementtoproof"><span data-olk-copy-source="MessageBody">Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.</span></p>
<p class="x_elementtoproof">Want to see what life at Nextiva is all about? Connect with us on <u><a href="https://www.instagram.com/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="5">Instagram</a></u>, <u><a href="https://www.instagram.com/nextivamexico" target="_blank" data-auth="NotApplicable" data-linkindex="6">Instagram MX</a></u>, <u><a href="https://www.youtube.com/user/NextivaOfficial" target="_blank" data-auth="NotApplicable" data-linkindex="7">YouTube</a></u>, <u><a href="https://www.linkedin.com/company/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="8">LinkedIn</a></u>, and the <u><a href="https://www.nextiva.com/blog/" target="_blank" data-auth="NotApplicable" data-linkindex="9">Nextiva Blog</a></u>.</p>
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