IT Support Engineer L1

Overview:

We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities:

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures

• Maintain and update the corporate equipment fleet, including assisting in procurement processes

• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)

• Keep accurate records of issued equipment in 1C

• Prepare and configure equipment for corporate use

• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates

• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)

• Troubleshoot application and system software issues on user devices

• Conduct primary diagnostics of hardware and software problems

• Install licensed and free software on corporate equipment

• Provide support with printers and printing services

• Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required

• Coordinate with contractors (service centers, cartridge refilling services, etc.)

• Assist in sourcing equipment that complies with corporate standards in local and global markets

• Participate in the testing of new IT services (functional validation, data input)

• Restore operating systems on employee devices after crashes or failures

• Configure access to banks, electronic document signing systems, and state or specialized portals

• Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience:

• Strong knowledge of MS Windows operating systems

• Understanding of the basic principles of antivirus protection

• Understanding of the fundamental security concepts of MS Windows operating systems

• Minimum 1 year of experience working with Windows systems in a corporate environment

• Russian; English proficiency level B1 or higher.

Nice to have:

• Experience with MS Active Directory

• Experience with Group Policy management

• Knowledge of Apple (macOS) and/or Linux systems

• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)

• Experience working with Jira/Confluence

• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)

• Scripting experience with PowerShell

• Basic administration of Windows Server

• Practical experience in structured cabling (SC) installation

• Skills in IT asset accounting and inventory management.

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events