Director – Enterprise Applications & IT Infrastructure

About Us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.  Our Impact and Growth Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025.  Our Product Lines Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: Product  Description Tachyon Our cloud-native banking stack built for population-scale systems Cipher Our unified authentication platform for secure, high-volume banking environments Digital Credit as a Service Enabling banks to launch credit lines on UPI Elena Our intelligent and conversational AI platform for banking Pixel India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 Sparrow The leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking.  Our Culture and Values We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. Learn More About Zeta If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. About the Role  We are looking for a senior technology leader to lead the Zeta’s digital transformation initiative across Zeta's Enterprise Application ecosystem while providing strategic oversight of core IT infrastructure. This role sits at the intersection of enterprise technology strategy, systems integration, vendor management, application development, and infrastructure governance, ensuring our technology landscape scales securely, efficiently, and in alignment with business objectives.  The primary focus of this role is Enterprise Applications—the SaaS and on-premise platforms that enable critical business functions, including Project Management, Collaboration, HRMS, Payroll, ATS, LMS, Telephony, and internally developed applications—along with the data, integration, and automation architecture that connects them. The role also provides strategic oversight of the organization's IT infrastructure, ensuring a secure, resilient, and compliant technology environment.    Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success  

 

Equal Opportunity

 

Responsibilities

1. Enterprise Applications Strategy & Vendor Management (Primary Focus) 

• Define and drive the roadmap for the organization's Enterprise Application ecosystem, including strategy, lifecycle management, modernization, and integration. 

• Oversee business-critical platforms such as Project Management and Service Desk tools, Content & Collaboration suites, HRMS, Payroll, ATS, LMS, Telephony systems, and internally developed enterprise applications. 

• Evaluate emerging technologies and identify modern, best-fit solutions that improve business outcomes. 

• Lead end-to-end vendor selection processes, including RFI/RFPs, product evaluations, proof-of-concepts, commercial negotiations, and contract management. 

• Develop strong strategic partnerships with technology vendors and proactively manage renewals, licensing, and vendor performance. 

• Continuously assess the application landscape and recommend upgrades or replacements before systems become operational or business risks. 

1. Enterprise Applications Implementation & Integration 

• Develop deep functional and technical understanding of enterprise applications to guide implementation, configuration, optimization, and adoption. 

• Define and oversee integration architecture across enterprise systems, including SSO, APIs, data platforms, monitoring, and analytics. 

• Lead application implementations, upgrades, migrations, and modernization initiatives while minimizing business disruption. 

• Ensure enterprise applications are scalable, reliable, secure, and aligned with evolving business processes. 

1. Adoption, Change Management & Enablement 

• Drive user adoption through structured change management, training programs, knowledge repositories, and process documentation. 

• Define and monitor adoption, engagement, and productivity metrics across enterprise applications. 

• Partner with business functions to continuously improve user experience and maximize the value delivered by technology investments. 

1. Enterprise Applications Development & Data Analytics 

• Leverage low-code/no-code platforms (such as Retool) to build, enhance, and maintain internal enterprise applications and workflows. 

• Define enterprise data architecture and oversee data engineering pipelines across business systems. 

• Develop dashboards and analytics capabilities that provide insights into application usage, operational performance, adoption, and cost optimization. 

• Foster a data-driven approach to enterprise application management and decision-making. 

1. Reliability, Support & Service Management 

• Ensure high availability, reliability, and performance across the Enterprise Applications landscape. 

• Lead the Service Desk function supporting enterprise applications, ensuring strong service delivery, SLA adherence, and an excellent employee support experience. 

• Continuously improve operational processes through automation, monitoring, reporting, and data-driven service management practices. 

1. IT Infrastructure Strategy & Governance 

• Provide strategic oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, and the Microsoft 365 ecosystem. 

• Partner with infrastructure teams to ensure technology platforms support business growth, operational resilience, and security objectives. 

• Ensure infrastructure and application environments comply with security, privacy, and regulatory frameworks, including ISO 27001, SOC 2, and applicable data protection regulations across operating geographies. 

• Own and optimize the technology budget across enterprise applications and infrastructure, balancing innovation, operational excellence, and cost efficiency. 

1. Leadership & Cross-functional Collaboration 

• Build, mentor, and develop high-performing teams across enterprise applications, service management, and infrastructure functions. 

• Foster a collaborative, inclusive, and customer-focused technology culture. 

• Partner closely with business, security, finance, HR, and other stakeholders to align technology initiatives with organizational priorities. 

• Lead cross-functional transformation programs from strategy through execution, ensuring timely delivery within scope and budget. 

Skills Experience and Qualifications